| - Communication skills (basic and advance)
- Non Verbal communication - Body Language
- Proactive thinking (7 habits)
- Leadership skills
- Creativity and innovation (7 habits)
- Presentation skills
- Public speaking
- Conflict Resolution Management
- Interpersonal skills
- Telephone etiquettes
- Selling skills
| | - Exceptional customer service
- Business Writing skills – email etiquettes
- Professional coaching and mentoring skills
- Counseling skills (Management level)
- Team building
- Managing change
- Culture Sensitization – US, UK
- Customer Service Skills
- Contact Center Procedures Training
- Spoken English (Basic, Advanced)
| |